• Helps gather insight about client networks- includes gaining information about machine health and status and supplying reports and data about client systems/networks
• Helps maintain client systems and keep them up to date
• Helps track issues and resolve them remotely. This is done by generating alerts (tickets) and resolving issues
• Helps resolve issues even before clients notice them
• Helps remotely administer patches and install software and updates using a single, unified dashboard
• Helps administer tasks simultaneously to many systems at once from a remote location
• Helps automate scheduled maintenance tasks at clients' locations

For Break-Fix Customers

• Helps resolve issues for break-fix customers who are facing issues pertaining to inconsistent work-flow for the IT provider
• Helps break-fix customers who are facing issues relating to inconsistent income with no recurring revenue model
• Helps break-fix customers who face multiple problems
• Helps resolve minor issues that could lead to bigger issues if unchecked
• Helps resolve issues relating to outdated systems and with irregular updates or upgrades
• Helps resolve issues arising out of data breaches

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